Refund policy

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return To start a return, you can contact us at ytsua31@gmail.com.

PLEASE NOTE: Returns must be authorized by our team before being sent back. Once your return is accepted, we will provide you with the specific return address and instructions. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. To expedite the process, please include a photo or video of the issue in your email to ytsua31@gmail.com so that we can evaluate the problem and make it right (via replacement or refund).

Exceptions / Non-returnable Items Certain types of items cannot be returned, such as perishable goods, custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about your specific item. Note: Sale items and gift cards are non-returnable.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return or verified the damage via photo/video. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at ytsua31@gmail.com.